FAQs

FAQs

Customer Support

My cash drawer won’t open when I finish the sale

The most common reason is there is something jammed in the latch at the back of the drawer. Remove the insert then the drawer and look in the back with a torch.

Alternatively, the connecting cable has been disconnected or there is no signal from the Cash Register or printer to open the drawer.

Lastly, the program is set not to open the drawer. Usually for EEFTPOS or Card transactions

To Test While you have the drawer removed, make sure the latch is closed then press the NO SALE key and you should hear a “click” and the latch will open.

How do I mount my cash drawer under the bench?

View our video on youtube

How do I change a price on the QMP18?

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